Shipping & Product Pick-Up Information
This Shipping page covers the shipping and product pick-up information for purchases made through FSG TechMart.
1. Order Fulfilment Overview
Customers may choose one of the following fulfilment options at checkout:
- Self Pick-Up at the FSG x Biorism | Nanoform Office
- Delivery (Shipping) via our external fulfilment and logistics partners
Orders are processed after successful payment confirmation.
2. Self Pick-Up Option
Pick-Up Location:
Unit 1, Level 1, FSG x Biorism | Nanoform Office at UiTM MTDC
Pick-Up Schedule:
Available every Wednesday or Friday of the following week
Pick-up is scheduled 4–5 working days after the order is placed online.
Important Notes:
- Customers will be notified when the order is ready for collection
- Proof of purchase or order confirmation is required at collection
- Orders not collected within the specified period may be rescheduled or cancelled at our discretion
3. Shipping (Delivery) Option
Shipping Fees:
- Shipping fees range from RM7 to RM15, depending on delivery location
- Exact shipping charges will be shown during checkout
Delivery Timeline:
- Estimated delivery: 5–10 working days from the date the order is placed
- Delivery timelines may vary due to logistics, public holidays, weather conditions, or courier delays
Fulfilment:
- Orders are shipped from our external fulfilment centre using appointed courier services
- Tracking details (if applicable) will be provided once the order has been dispatched
4. Delivery Limitations
- Delivery timelines are estimates only and not guaranteed
- We are not responsible for delays caused by third-party couriers
- Customers are responsible for ensuring accurate delivery information at checkout
5. Overseas Orders
For overseas orders (if applicable):
- Shipping fees and delivery timelines may vary
- Customers are responsible for any applicable customs duties, taxes, or import charges imposed by local authorities
6. Failed Delivery or Incorrect Address
- Additional charges may apply for re-delivery due to incorrect or incomplete address details
- FSG TechMart will not be liable for unsuccessful deliveries caused by customer-provided information
7. Contact Us
For shipping or pick-up enquiries, please contact:
Email: [email protected]