Return & Exchange Policy
This Return & Exchange Policy applies to all purchases made through www.fsgtechmart.com online store, including orders fulfilled under the FSG-ENT programme.
1. No Refund Policy
All sales are final.
- Refunds are strictly not allowed under any circumstances.
- By placing an order, customers acknowledge and agree that payments made are non-refundable.
2. Exchange Policy (Faulty or Incorrect Products Only)
Product exchanges may be considered strictly on a case-by-case basis and are subject to evaluation and approval by the FSG-ENT team.
Exchanges will only be considered under the following circumstances:
- Product received is damaged or defective upon delivery
- Product received is expired or near expiry
- Product received is different from the order placed
Products that are used, altered, or not in original condition will not be eligible for exchange.
3. Exchange Request Timeline
- Customers must report any issue within 3 days of receiving the product
- Requests submitted after this period may not be considered
- All approved exchange cases will undergo a review period of 7 to 21 days
4. Exchange Procedure
a) Local Orders (Malaysia)
For local orders, customers are required to:
- Return the affected product to the FSG-ENT Biorism office at the UiTM-MTDC building for physical inspection
- Ensure the product is returned in its original packaging, unused, and in the same condition as received
- Provide proof of purchase upon submission
The product will be reviewed before any exchange decision is made.
b) Overseas Orders
For overseas orders, customers must:
- Provide clear photo and video evidence showing the product defect or issue
- Email the evidence together with the order number and details to [email protected]
- Physical return may not be required unless specifically requested
All overseas exchange requests are subject to review and approval.
5. Exchange Conditions
If an exchange is approved:
- Exchange will be for the same product only
- Same brand, quantity, and volume/size
- Subject to product availability
If the same product is unavailable, Biorism reserves the right to propose an alternative solution or decline the exchange.
6. Review & Decision
- All exchange cases will be reviewed within 7 to 21 working days
- Final decision rests solely with the FSG-ENT team
- Decisions made are final and non-appealable
7. Risk & Responsibility for Returns
For cases requiring product return:
- Customers are responsible for the product until it is received and reviewed
- Biorism is not liable for loss or damage during return transit
- Customers are advised to pack items securely to prevent damage
8. Contact Information
For all exchange-related enquiries, please contact: [email protected]